International Corporate Relocation: Quality control and its role

  Quality control is an integral part of the service delivery within international moving and relocation companies.

Quality control is a process employed to ensure a certain level of value in a product or service. It may include whatever actions a business deems necessary to provide for the control and verification of certain characteristics of a product or service. The basic goal of quality control is to ensure that the products, services, or processes provided meet specific requirements and are dependable, satisfactory, and fiscally (economically) sound.

Quality control can cover not just products, services, and processes, but also people. Employees are an important part of any company. If a company has employees that dont have adequate skills or training, have trouble understanding directions, or are misinformed, quality may be severely diminished. When quality control is considered in terms of people, it concerns correctable issues. However, it should not be confused with human resource issues.

Quality Management

On an international scale, factors which effect service delivery and the ability to measure it, are magnified. International Relocation demands rigid, thorough and effective systems of Quality Control in place. Service quality is dependent on expectations of the client, limitations on what can be achieved (customs, housing market, school availability etc) and a seamless service delivery from suppliers and contractors. Coupled with this, the corporate relocation sector demands top block service delivery for extremely high value clients. Operating in this area means that Atlantic corporate Relocation has applied this ethos throughout the company meaning service quality is consistently exceptional.

To maintain a high level of quality, Atlantic Corporate Relocation has a dedicated Quality Management Team (QMT), reporting directly to the CEO and Managing Director.

The team compliments service offering by measuring and monitoring service delivery at every stage with the assistance of a dedicated and internally developed system. The QMT monitors all factors which effect service quality from the complex relationships with suppliers, partners and agents, to individual assignee satisfaction grading.

Feedback…

The QMT actively seeks customer feedback from clients at various stages in the Relocation process, either by personal contact or through formal Quality Control feedback questionnaires. Collation of this data shows developing trends and Atlantic proactively define more effective processes across every aspect of a Relocation, focusing on each client as an individual.

High expectations

Key performance Indicators (KPIs) and Service Level Agreements (SLAs) are set in place with both supplier and client alike. These actively monitor and evaluate performance over a number of metrics including but not limited to invoicing accuracy, administration and compliance with our quality assurance programmes which are specifically designed to meet individual client needs.

The benefits of rigorous quality control directly affect Atlantics Clients. Increased communication between departments and continually improving service processes mean that risk is reduced and a healthy relationship between, clients and supplier is maintained.

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